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SHIPPING POLICY

The total time from order to shipment of items can take up to 3-7 days. This is due to payment processing timelines. It can take up to 3 business days for your payment to be released to us. 

Upon receipt of payment, your candle will be hand-poured. This process will take at least 1-2 days to allow for creation and drying time. Orders will then be promptly shipped via USPS Priority Mail or UPS for Canadian shipments. Quoted shipping fees include the cost of packing materials and all orders are packed with extreme care to ensure safe arrival at your home. You will receive an email with your tracking number the day your shipment is released to the carrier.

We always ship to the address on your order unless you indicate otherwise. Please be sure to provide your correct and current shipping address. Due to extended shipment time as a result of COVID and increased demand, our preferred method of USPS Priority takes between 2-4 days, subject to USPS.

RETURN & EXCHANGE POLICY

Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery. You may return your unused product within 14 days of purchase.

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